Drive Magic Moments is an initiative created to help Al-Futtaim Automotive reach our vision of customers and vehicles for life. This model uses key drivers in Customer and Associate Engagement to propel the organisation to become more effective and efficient.

What Is Associate Engagement?

Al-Futtaim Automotive believes that the key to providing exceptional automotive solutions and industry-leading levels of customer service lies in effective synergy between the company and its employees.

Engaged associates are psychologically committed to their work, go above and beyond their basic job expectations and want to play a key role in fulfilling the mission of the organization.

What Is Customer Engagement?

Al-Futtaim Automotive aims to deliver consistent, world class Customer Experiences. We strive to build mutually beneficial relationships that last the product-lifetime and beyond

We aim to delivery this through our customer service values: (SWEPT); Special, Welcome, Easy, Personal and Transparent.

Our mission is to make the customer feel like they have been ‘SWEPT’ of their feet with every interaction they have with us.

Al-Futtaim Automotive Al-Futtaim Automotive seeks to constantly expand into new business areas and previously untapped regions. From its headquarters in the UAE, the Group actively pursues ways to further expand and optimise its value chain and automotive solutions offering.
Al-Futtaim Automotive